tap-zendesk - Meltano Hub

Zendesk (Support)

tap-zendesk (twilio-labs variant)🥈

Support ticketing system & customer service platform

The tap-zendesk extractor pulls data from Zendesk (Support) that can then be sent to a destination using a loader.

Alternate Implementations

Getting Started

Prerequisites

If you haven't already, follow the initial steps of the Getting Started guide:

Installation and configuration

Add the tap-zendesk extractor to your project using
```
meltano add
```
:

meltano add tap-zendesk

Configure the tap-zendesk settings using

meltano config

meltano config tap-zendesk set --interactive

Test that extractor settings are valid using

meltano config

meltano config tap-zendesk test

Next steps

Follow the remaining steps of the Getting Started guide:

If you run into any issues, learn how to get help.

Capabilities

The current capabilities for tap-zendesk may have been automatically set when originally added to the Hub. Please review the capabilities when using this extractor. If you find they are out of date, please consider updating them by making a pull request to the YAML file that defines the capabilities for this extractor.

This plugin has the following capabilities:

catalog
discover
state

You can override these capabilities or specify additional ones in your meltano.yml by adding the capabilities key.

Settings

The tap-zendesk settings that are known to Meltano are documented below. To quickly find the setting you're looking for, click on any setting name from the list:

access_token
api_token
email
end_date
start_date
subdomain

You can also list these settings using

meltano config

with the list subcommand:

meltano config tap-zendesk list

You can override these settings or specify additional ones in your meltano.yml by adding the settings key.

Please consider adding any settings you have defined locally to this definition on MeltanoHub by making a pull request to the YAML file that defines the settings for this plugin.

Access Token (access_token)

Environment variable: TAP_ZENDESK_ACCESS_TOKEN

To use OAuth, you will need to fetch an access_token from a configured Zendesk integration.

See https://support.zendesk.com/hc/en-us/articles/203663836.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set access_token [value]

API Token (api_token)

Environment variable: TAP_ZENDESK_API_TOKEN

How to get

Screenshot of sample Zendesk dashboard

On the left navigation, scroll down to the Channels section to click on the API link. If you don't see this, your account does not have adequate permissions.

Screenshot of left nav with API link

Ensure that Token Access is enabled
Click on the + button to create a new API token

Screenshot of new API token creation

Add Meltano as the API Token Description
Copy the API token since it will not be shown again
Click Save button to complete API key creation

See https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token- for more details about generating an API Token.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set api_token [value]

Email (email)

Environment variable: TAP_ZENDESK_EMAIL

This is the email you use to login to your Zendesk dashboard. For API Authentication, /token is automatically appended to the email address and is not required in the configuration.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set email [value]

End Date (end_date)

Environment variable: TAP_ZENDESK_END_DATE

Sets a limit on how much data to extract in combination with start_date. If passed, data would be loaded for date >= start_date and date < end_date.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set end_date [value]

Start Date (start_date)

Environment variable: TAP_ZENDESK_START_DATE

Determines how much historical data will be extracted. Please be aware that the larger the time period and amount of data, the longer the initial extraction can be expected to take.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set start_date [value]

Zendesk Subdomain (subdomain)

Environment variable: TAP_ZENDESK_SUBDOMAIN

When visiting your Zendesk instance, the URL is structured as follows: SUBDOMAIN.zendesk.com.

You'll need this subdomain when configuring the extractor.

For example, if the URL is meltano.zendesk.com, then the subdomain is meltano.

Configure this setting directly using the following Meltano command:

meltano config tap-zendesk set subdomain [value]

Sideloading for Tickets

Sideloading is a functionality provided by Zendesk to fetch related records in a single request more detail - https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/

There are two ways in which the records are returned:

Within the same object as a column
As a separate object

Here we have provided support for sideloading only the 1st type i.e. the attributes returned in the same object as additional columns

Sideload supported for tickets:

comment_count
dates
metric_sets
slas

To sideload an object a list can be passed in the metadata extra under `sideload-objects``:

extractors:
- name: tap-zendesk
  metadata:
    tickets:
      sideload-objects:
        - comment_count
        - dates
        - metric_events
        - slas

Something missing?

This page is generated from a YAML file that you can contribute changes to.

Edit it on GitHub!

Looking for help?

If you're having trouble getting the tap-zendesk extractor to work, look for an existing issue in its repository, file a new issue, or join the Meltano Slack community and ask for help in the

#plugins-general

channel.

Install

meltano add
              tap-zendesk

Maintenance Status

Repo

https://github.com/twilio-labs/twilio-tap-zendesk

Maintainer

Meltano Stats

PyPI Stats

Keywords